13 Mar 2017

Citizens Advice Signposting Audit

Submitted by Andrew

We are extremely proud of our results in the most recent Citizens Advice signposting audit. Zog Energy was consistently placed within the top three energy suppliers. To look at the report in more detail please click HERE. Tables 3.1.3 and 4.1.2 highlight our results.

Citizens Advice currently conducts an annual audit on how suppliers signpost consumers to their complains processes and maintain up to date information about the support services that are available to consumers. The audit is conducted on the most important documents that should contain complaints signposting information. These were: web sites, bills, annual statements, notices of contract variation, contracts, complaints leaflets and eight week deadlock letters. 

We have extracted our own rankings from the Citizens Advice audit below:

Website Supply Contract Direct Debit Bill Complaints Leaflet Annual Statement Unilateral contract variation
2nd 2nd 2nd 3rd 1st 1st