A message to customers

Zog Energy Ltd has ceased to trade and appointed Administrators. David Scrivener and Mark Upton of Ensors Accountants LLP were appointed as Joint Administrators of Zog Energy Limited (the Company) on 9 December 2021. The affairs, business and property of the Company are being managed by the Joint Administrators who act as agents of the Company and without personal liability.

Ofgem, the energy regulator, has appointed EDF as the new supplier for its customers.  

EDF will be supplying energy to all of Zog Energy customers on Saturday 4 December 2021.  

EDF will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up. 

Customers don’t need to worry – their supplies are secure. Former and current customers’ credit balances are protected, and EDF will contact customers if they need to determine the amount of any outstanding balance. Domestic customers will also be protected by the energy price cap when being switched to EDF.  

Current and former customers who are in debit to Zog Energy should wait to hear from EDF or Zog Energy’s administrators who will talk to them about repayment arrangements.  

Ofgem’s advice to Zog Energy customers is not to switch, but to sit tight and wait until EDF has been in touch. This will help make sure that the process of handing customers over to EDF and honouring any credit balances is as hassle free for customers as possible.    

Contact details and further information for customers can be found at: 

·       WhatsApp or SMS: 07480 802 942 / 07481 341 928 

·       Call: Monday to Friday 9am to 5pm and Saturday 8am to 2pm – 0333 009 7120 

·       Website: www.edfenergy.com/SoLR 

If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24-hour National Gas Emergency hotline on 0800 111 999.  

If customers need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.  

Citizens Advice   

·       Call 0808 223 1133 or use their online webchat.   

·       For textphone, dial 18001 followed by the helpline number.   

Advice Direct Scotland  

·       Visit the energyadvice.scot website   

·       Call 0808 196 8660 or use their online webchat   

·       Email energyadvice.scot  

Advice will also be shared on Ofgem’s twitter @ofgem and facebookchannels.