Guaranteed Standards of Performance

Performance Standards - How we’re doing

Gas Appointments

Reporting Period Cases Breaches Exempt breaches Net breaches Net breaches as a proportion of cases Percentage increase/decrease in net breaches from previous quarters
Q2 2017 10 0 0 0 0 0%
Q1 2017 10 0 0 0 0 0%
Q4 2016 9 0 0 0 0 0%
Q3 2016 6 0 0 0 0 0%
Q2 2016 9 0 0 0 0 0%
Q1 2016 11 0 0 0 0 n/a

Faulty Standard Gas Meters

Reporting Period Cases Breaches Exempt breaches Net breaches Net breaches as a proportion of cases Percentage increase/decrease in net breaches from previous quarters
Q2 2017 0 0 0 0 0 0%
Q1 2017 1 0 0 0 0 0%
Q4 2016 2 0 0 0 0 0%
Q3 2016 2 0 0 0 0 0%
Q2 2016 2 0 0 0 0 0%
Q1 2016 1 0 0 0 0 n/a

Faulty Gas Pay as You Go Meters

Reporting Period Cases Breaches Exempt breaches Net breaches Net breaches as a proportion of cases Percentage increase/decrease in net breaches from previous quarters
Q2 2017 0 0 0 0 0 0%
Q1 2017 0 0 0 0 0 0%
Q4 2016 0 0 0 0 0 0%
Q3 2016 1 0 0 0 0 0%
Q2 2016 0 0 0 0 0 0%
Q1 2016 0 0 0 0 0 n/a

Gas Reconnections

Reporting Period Cases Breaches Exempt breaches Net breaches Net breaches as a proportion of cases Percentage increase/decrease in net breaches from previous quarters
Q2 2017 0 0 0 0 0 0%
Q1 2017 0 0 0 0 0 0%
Q4 2016 0 0 0 0 0 0%
Q3 2016 0 0 0 0 0 0%
Q2 2016 0 0 0 0 0 0%
Q1 2016 0 0 0 0 0 n/a

Overview of compensations payments made

  Gas Payments Electricity Payments
Appointments £0

£0

Faulty standard meters £0 £0
Faults Pay as You Go Meters £0 £0
Reconnections £0 £0
Additional Payments £0 £0